Guarantee Request
Is a part or tool from your order not working properly? Got a bent bit or a faulty tool? We’re here to help.
Most parts and tools come with our Lifetime Guarantee. Consumables (like adhesives, tapes, or thermal paste) have a 1-year guarantee or none, as they are designed to be used up. For details, see our Guarantee Policy.
Follow the steps below to submit your guarantee request. Providing all the requested information will speed up the process.
Step 1 — Gather your information
Before starting your request, please make sure you have the following details ready:
- Order number – You can find this in your confirmation email or under Orders in your account.
- Full name and shipping address – We’ll confirm this before sending any replacement.
- Contact details – Include your email address for communication and a phone number if required by the shipping carrier.
- Photos or video of the issue – Show the defective item clearly. For shipping damage, include the box, packing materials, and the item itself.
- If bits are affected – List exactly which bits need replacing.
- If purchased through a third party – Include a photo of the complete kit or tool set.
Step 2 — Start your guarantee request
Once you have your information ready, please contact us through FixBot. It will guide you through a few quick questions and collect everything our team needs to review your claim.
👉 If you purchased through a third party such as Amazon, please start the return or guarantee process directly through that platform.
Step 3 — Submit your request through FixBot
Attach your photos or videos directly when prompted by FixBot. Clearly describe the issue (when it started and how it affects use) and let us know if you prefer a replacement instead of a refund. For older orders, we’ll confirm your shipping address before sending anything.
Step 4 — Wait for confirmation
Our Support Team normally responds within 1–2 business days, though it can take longer during holidays.
If your request involves batteries or other restricted items, you’ll receive special shipping instructions that must be followed for legal and safety reasons.
For packages damaged during shipping, keep all items and packaging until you hear back from us.
⚠️ Important: Do not throw away the defective or damaged item until we confirm next steps. We may ask you to return it.
